Checkr’s World-Class Services and Support for Enterprises

May 23, 2024
Checkr Editor


Dedicated support and innovative features can transform your talent acquisition and management strategies, especially when your enterprise team needs to hire the best strategic candidates—fast.

In this post, we’re taking a deep dive into how Checkr has designed an enterprise support system that helps our largest customers win. From dedicated Customer Success Managers to expert technical support and proactive R&D, Checkr provides a comprehensive suite of services that cater to the complex needs of enterprises. Our commitment to high-touch service and strategic guidance can help you meet your hiring and people operations goals more effectively.

Keep reading to learn more, and don’t forget to check out additional blogs in this series for a complete look at Checkr’s enterprise capabilities, like why enterprises choose Checkr and our platform solutions designed for enterprise.

Win with premium services built for enterprise success

Enterprise HR software is only as good as the expertise and partnership of the people who build it. The talent teams in your organization require high-touch service and thought leadership on best practices from the software companies you have chosen.

With Checkr, we have access to an extra level of support that our previous providers didn’t provide us. Our account manager is incredibly responsive. That’s the key to our success.
Nicole Berg, Director of Provider Experience & Recruitment
Field Nation

Dedicated Customer Success Manager

Our enterprise customers get a dedicated Customer Success Manager to act as your trusted Checkr guide and main point of contact. Through regular check-ins and business reviews, your CSM invests time to deeply understand your objectives and provide strategic guidance to help you meet your hiring, onboarding, and people operations goals. Your CSM is always ready to answer your questions about Checkr, update you on new enhancements to our platform, and bring you the expertise of the broader Checkr team.

Technical advisory for implementations and integrations

We’ll train your talent team on how to get the most from Checkr. Our technical implementations experts help you set up integrations with other applications your talent team uses, including HCM systems like Workday or iCIMS, or specialty software like Lattice or Drata.

Multi-entity invoicing setup

Our technical teams can implement invoicing workflows to accommodate even the most complex enterprise organizational structure. If you have business units, subsidiaries, or franchisees that differ in the ways they prefer to pay for their use of Checkr, we'll quickly set up different invoicing and payment processes for each part of your organization.

Get enterprise-grade customer support

Your scaled organization has a lot at stake with your hiring and talent management programs, and you can’t afford to receive subpar support. Your talent teams require quick response and definitive case resolution from the most knowledgeable support agents.

Expert customer support

Our Customer Support team is consistently recognized on software review sites as being the best in the industry. Our enterprise customers receive support in English and Spanish by phone, direct email, and ticket creation from within the Checkr dashboard.

Proactive R&D

The best support is the support you never need. Most software companies only have R&D teams dedicated to building new products. Checkr has an engineering team solely dedicated to proactively identifying, investigating, fixing, and innovating on top customer and candidate pain points. As a result, our customers experience fewer issues.

In dealing with background check companies over the last 10 or 15 years, Checkr is the first one I’ve seen that is technologically forward thinking and really does care.
Megan Graves, Director of Talent & Engagement
Kimpton Hotels & Restaurants

Helpful resources to build your knowledge

Your team can continuously improve their knowledge of Checkr, candidate screening considerations, and regulatory compliance using our in-depth Help Center, and our video-rich learning destination, Checkr Academy.

Outpace competitors with efficient screenings from Checkr

We aim to set a new standard for technology that helps enterprises hire great people and scale their people operations. We’re excited to continue enhancing our advanced products and trusted services to meet the needs of our enterprise customers.

We’re looking forward to speaking with you about your needs, walking you through our enterprise capabilities, and partnering with you as you continue to scale your organization. Discover why enterprises choose Checkr and learn about our platform capabilities for enterprise, or contact us today for a detailed discussion. We’re also looking forward to seeing enterprise leaders like you in person at upcoming 2024 events like Workday Rising, Gartner ReimagineHR, and GDS CHRO Insight Summit. 

Get efficient, scalable background checks built for enterprises


The resources and information provided here are for educational and informational purposes only and do not constitute legal advice. Always consult your own counsel for up-to-date legal advice and guidance related to your practices, needs, and compliance with applicable laws.

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